The ongoing saga of my HP Laptop

As readers of this blog may be aware, I bought myself a HP G70-111EM laptop back in January, however had to return it for repair following a burning smell when booting. For many years, I have used only Toshiba laptops, but was convinced by a special offer in my local electronics store.

I received the repaired unit back from HP last Thursday. For two days it was fine, but upon booting it this morning, had exactly the same symptoms as when I sent it in for repair. I telephoned HP and asked whether I could have a replacement unit, as clearly mine was unfit for purpose. I was informed that no, I had to send it in for a further repair. This means that out of ownership for one month, I have had 5 days usage from this machine.

I have sent an email to the CEO of HP in the UK asking him to take some remedial action before I start bringing in big guns such as Trading Standards etc.

Their response will be posted here.